CRM Admissions Support Analyst

Job Summary:
This position serves as the University admissions processing support lead for the Division of Enrollment Management as it relates to CRM success across the UTA campus. This position performs complex coordination and set up administrative and detailed work in the CRM (Slate) and related technologies. Work involves assisting in the planning, configuration, development, technical support, and testing of CRM. This position will also assist in managing and configuring the admissions applications (undergraduate and graduate), and provide consistent, ongoing functional business process support of recruitment and enrollment initiatives on campus. The position involves a high level of judgment, attention to detail, and requires knowledge of college enrollment policies and procedures. This position is an integral member of the enrollment management team and serves the campus community as it pertains the student enrollment and service. The position directly contributes to the achievement of enrollment goals at both the undergraduate and graduate levels, fosters a positive working environment that honors the UTA Principles of Community and leads to healthy levels of productivity and contributes to UTA being increasingly known as a great place to work.

Essential Duties:

• Provide development and ongoing support related to undergraduate and graduate recruitment, focusing on the University’s application for admission, to improve the student experience and business processes to help achieve university enrollment goals.
• Build and maintain forms and reports associated with reviewing University admissions applications to allow for accurate reporting and a streamlined review process.
• Set up CRM functions and ensure that programs/solutions conform to division and university standards in order to maintain compliance and reach enrollment goals.
• Assist with design, development and modification of the CRM.
• Use analytics and user feedback to predict and measure outcome and consequences of a design.
• Troubleshoot and solve CRM-related issues as needed.
• Confer and collaborate with stakeholders about CRM design and maintenance, software application requirements and academic and non-academic unit, and undergraduate and graduate recruitment needs.
• Perform work in ways that contribute to the University’s successful achievement of enrollment goals, including other duties as assigned.

 

Required Qualifications:

• Bachelor’s degree in any field with one (1) year of experience working in a technical support position with a professional focus on attention to detail, or any appropriate combination of education, training and experience.

 

Preferred Qualifications:

• Higher education experience working with a CRM, preferably Slate.
• Previous experience processing university applications, collaborating with a broad range of stakeholders and experience supporting CRM functionality.

 

Special Instructions:
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

EEO Statement:
It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.

Open Until Filled: No

Location: Arlington

The University of Texas at Arlington is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of gender, race, religion, color, national origin, age, or disability.