Enrollment Support Specialist

Job Category
Other

Description

CLASSIFICATION:

RPT (Benefits Eligible)

REPORTS TO:

Director of Admissions

JOB PURPOSE:

The Admissions Support Specialist is responsible for providing timely and professional responses received by phone or electronically from current and prospective students, their families, the community, and other constituents who inquire about the steps to enrollment. The Admissions Support Specialist provides information related to student support services, resolves difficulties encountered in the enrollment process, and impacts student satisfaction by delivering excellent customer service. Under the supervision of the Director of Admissions, the Enrollment Support Specialist contributes to strategic enrollment management goals related to student enrollment.

ESSENTIAL DUTIES:

• Utilize phone, email, and text to reach out to prospective students to build relationships that lead to enrollment.
• Review applicants and make admissions decisions.
• Use the Customer Relationship Management system, Slate, to track interactions and conversations in order to personalize outreach.
• Conduct on-campus interviews and provide presentations in group settings to prospective students and families.
• Performs a high volume of outbound calls via calling campaigns to prospective students concerning steps within the enrollment process.
• Consults with prospective and current students by accurately explaining program offerings and assessing what relevant information to share.
• Provides excellent customer service to prospective and current students through consistent and effective outreach and follow-up.
• Works collaboratively within the division to implement strategies designed to increase student enrollment.
• Contributes to the overall success of the Admissions office by performing other duties and responsibilities as assigned.

Qualifications

MINIMUM REQUIREMENTS:

• Education: High school diploma
• Ability to: Multi-task and work well as part of a team. Provide strong customer service and a detail-oriented approach to the position. Work a flexible schedule beyond normal hours of 8:30 a.m. to 5:00 p.m., which may include evening or weekend hours, as required.
• Physical Requirements: Ability to sit for extended periods during scheduled shifts.

EQUIPMENT USED:

Computer, printer, office phone, cell phone, copier/scanner

ORAL OR WRITTEN REQUIREMENTS:

Ability to speak and write effectively, attention to detail, ability to proofread

WORKING CONDITIONS:

Long hours of sitting in front of a computer, time spent in transportation to and from recruiting events, limited carrying of luggage under 20lbs when traveling

PREFERRED EDUCATION / SKILLS/ EXPERIENCE:

• A college degree is preferred. Experience working with students in a college or classroom environment is preferred.
• Two (2) years of related experience is preferred.
• Working knowledge of or the ability to learn and use database applications, customer relationship manager (CRM) system, and other systems or applications that may be used within the University or division is also preferred.