Student Services Supervisor – Admissions & Records

Student Services Supervisor – Admissions & Records

Job ID: 320584
Location: GateWay Community College
Full/Part Time: Full Time
Regular/Temporary: Regular

Salary Range

$63,159.00 – $82,108.00/annually, DOE

Grade

117

Work Schedule

Monday – Friday, 8am – 5pm
Summer Hours: Monday – Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What’s Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona’s Best Employers

Campus Statement

GateWay Community College is a Hispanic Serving Institution with one of the most diverse student bodies in the Maricopa Community College district. Over 46% of our students indicate Hispanic heritage and better than half of the student population represents more than 40 countries.

GateWay Community College is seeking to attract candidates who want to help us continue building and sustaining an inclusive and equitable working and learning environment for all students, staff, and faculty. GateWay Community College understands that diversity is integral to excellence. We honor diverse experiences and perspectives, strive to create welcoming, inclusive, respectful learning environments, and promote access, opportunity and justice.

We are looking for equity-minded applicants who reflect, and demonstrate sensitivity to and understanding of, the diverse communities and populations that make Arizona a rich and vibrant place to live and work. When you join the team at GateWay, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice built on broad collaboration among faculty, staff, students, and community partners. In deciding whether to apply for a position at GateWay, you are strongly encouraged to consider whether your values align with our Vision, Mission, Goals, and Values.

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options:

• 20 paid observed holidays
• Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
• Paid vacation, sick, and personal time
• Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
• Annual professional development growth funding
• Tuition reimbursement for employees and dependents
• Flexible work schedules
• Maricopa Employee Health & Wellness Program:
  • Sight-On-Site Eye Care Services
  • Diabetes Empowerment Education Program
  • Mobile On-site Mammography Screenings
  • Employee Assistance Program (EAP)
  • Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more.
  • Pre-Retirement Events
• Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
• 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

Job Summary

GateWay Community College is now hiring a great new role! The Student Services Supervisor will work closely with the Director of Student Services and the Student Services Manager to provide oversight of daily operations for the Admissions & Records Office at the main Washington campus located at 108 N. 40th Street, Phoenix, AZ 85034. This exciting role plans, organizes, assigns, supervises, reviews and evaluates the work of staff within Admissions and Records. The incumbent will monitor operational compliance with policies and regulations and will work with college and project teams in a lead role that will be responsible for the following: meeting outcomes and timelines through planning, communication and collaboration with teams and stakeholders, problem resolution, attendance, front counter and welcome desk services and back office support.

Essential Functions

40% – Work closely with the Director of Student Services and the Student Services Manager in assisting credit, clock, non-credit, and new and continuing students in person, over the phone, and via email in all enrollment services functions and processes, including but not limited to admissions, registration, program information, community education, and financial aid; review and determine residency; process lawful presence and ID authentication documentation, U18 and Special Admissions applications; and provide support to the call center and front counter/welcome desk functions. Identifies program needs and issues; directs and oversees the resolution of escalated issues and customer concerns. Reviews program requirements criteria to evaluate and determine enrollment, attendance, and graduation eligibility; and/or evaluates policies and procedures to determine and ensure program compliance with college, district, federal, and state laws; run and review various exception reports in SIS (PeopleSoft), SSRS, or other databases on a daily, weekly, and monthly basis until resolved; monitor students enrollment and attendance daily; implement quality assurance to include regular review (e.g., spot-checks) to ensure accuracy and integrity of completed transactions and records maintenance.

30% – Work closely with the Director of Student Services and Student Services Manager to plans, organizes, assigns, supervises, reviews, and evaluates the work of staff; addresses concerns, resolves problems; composes, edits, and prepares correspondence and reports; conducts performance appraisals and implements developmental plans for staff; prepares and conducts staff training. Develop and implement comprehensive records management procedures.

20% – Develop and maintain relationships and coordination with GWCC academic departments, program managers, instructors, Student Affairs departments, and other internal and external partners to develop a thorough understanding of the programs, services, and business processes. Attends departmental meetings, training sessions and professional development opportunities; performs other duties as assigned at various GWCC locations.

10% – Monitor reports related to enrollment in order to comply with district and government requirements, including the preparation of reports and resolving reporting discrepancies. Other duties as assigned.

Minimum Qualifications

Bachelor’s Degree from a regionally accredited institution in education, sociology, business administration or directly related field and four (4) years of student services or related experience

OR

Associate’s Degree from a regionally accredited institution in education, sociology, business administration or directly related field and six (6) years of student services or related experience

OR

High School Diploma/GED and eight (8) years of student services or related experience

Desired Qualifications

A. Masters Degree or higher
B. Experience working in a One-Stop Enrollment Services and/or Admissions & Records Office.
C. Experience working with Peoplesoft, Student Information System, Dynamic Forms, Google forms/Google
Suite, phone systems, etc.
D. Experience working in a fast-paced, high volume, multi-tasking and team-oriented environment
E. Experience providing customer service including in person, over the phone, text and via email
F. Experience working with state or federal regulations as it relates to student services in a higher education
setting
G. Experience working with students from diverse backgrounds and cultures

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date

Open until filled

First Review – September 19, 2024.

Applications received after this date may not be reviewed.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: “No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance.”

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=320584&PostingSeq=1