Business Services Associate – Southeast Campus

Posting Number: F006257

Position Status: Full Time

Assignment Length: This field only applies to Faculty

Grant Funded: No

Category: Clerical

Class Code: 33

Starting Pay: $40,976

Location: Southeast

Department: DT Business Services

Job Summary

Performs processes to maintain student accounts, while supporting other office tasks. May be responsible for collections, payment plans, refunds, contract billings, 1098T, cashiering duties, student sponsored billing, and student payroll.Primary Duties and Responsibilities

Essential Performance Requirements*
* Performs customer service duties, such as assisting students, faculty, and staff in person, by telephone or email
* Processes payments, balances cash drawers, prepares bank deposits, and processes petty cash
* Manages all HigherOne customer service related issues
* Processes and invoices third party sponsorships for student accounts and corporate services; receipts payment and maintains records
* Ensures accurate allocation of military tuition benefits to student accounts and return of funds to Veterans Affairs
* Corresponds with payment plan company and collection agencies in order to maintain current and past tuition and miscellaneous accounts
* Verifies and posts details of business transactions, such as returned checks, funds received and disbursed
* Prepares vouchers, invoices, account statements, requisitions, reports, spreadsheets, and other records
* May generate 1098T form and maintain hotline
* Analyzes and processes student account balances and refunds
* Processes miscellaneous deposits
* Oversees student worker hiring process and time entry
* Distributes employee timecards and paychecks
* Maintains lost and found items and campus key inventory; distributes and receives keys from faculty, staff, and administrators
* Handles vending machine service issues and refunds
* Orders and stocks supplies for office as necessary

Service Excellence
* Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
* Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite
* Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
* Supports the mission, values, goals, and principles of the College

*Performs Other Related Tasks as Required
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.Required Minimum Qualifications

* High School diploma or General Equivalency Diploma (GED)
* One (1) or more college-level courses in Accounting, Business, Communications, Computer Science, or equivalent training and/or work experience
* Two (2) years of experience in customer service, preferably in a college or university settingPreferred Qualifications

• Bilingual in English and Vietnamese
• One (1) year’s working experience using Microsoft Excel

Knowledge, Skills and Abilities

* Ability to handle large amounts of money and records accurately
* Ability to review financial data and make decisions
* Excellent customer service and organizational skills
* Ability to work in a collaborative environmentPhysical Demands and Work Environment

Physical Demands

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.Special Instructions Summary

This position is located at the Southeast Campus.

Required to work any hours scheduled between 8 am – 8 pm (Mon – Thu); 8 am – 6 pm (Fri).
Required to work any extended weekend hours scheduled 9 am – 5 pm (August and January).Contact: Dinna Medina-Serrano

*: dinna.medinaserrano@tccd.edu

Tarrant County College is an equal opportunity institution that provides educational and employment opportunities on the basis of merit and without discrimination because of race, color, religion, sex, age, national origin, veteran status or disability.