Account Operations – Specialist

Job Type: Full time

Job Number: JR-018867

Location: Salt Lake City OfficeIf you’re passionate about building a better future for individuals, communities, and our country-and you’re committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Job Profile Summary:

The Account Operations Specialist is responsible for assisting in operational duties connected to the university wide refund process. The position and processes ensure compliance with university, state, and federal regulations along with standard accounting procedures. The role supports student retention, graduation, and student satisfaction goals.

This position requires timely and accurate processing of student related refunds using a variety of university wide system applications, state, and federal sites as well as other system applications. This position works closely with a variety of offices across the institution. The role supports new and continuing students who are enrolling at WGU. This position is tasked with establishing and maintaining a positive and productive work culture.

Essential Functions and Responsibilities:

• Support university retention and graduation goals.
• Process refunds requested manually or via the system in a timely and efficient manner.
• Research and resolve account discrepancies.
• Maintain accurate accounting documents and records.
• Ensure compliance with university, state, and federal regulations and procedures.
• Attend and participate in meetings as required.
• Backup and assist other functions as needed.
• Complete any special projects or reports as needed for Supervisor.
• Perform additional duties as assigned.

Knowledge, Skill and Abilities:

• Strong understanding of accounting theory, practices, and procedures.
• Strong account analysis experience.
• Organized, detailed and deadline oriented.
• Ability to think critically and use data to make informed decisions.
• Strong work ethic and problem-solving skills.
• Excellent written and oral communication skills.
• Proficient working knowledge of Microsoft Office applications.
• Ability to act and operate independently with minimal direction from manager, as well as participate as a team.
• Comfortable working with others over the telephone, have a clear speaking voice and a personable demeanor.
• Dedicated to excellent, accurate and efficient customer service.
• Ability to perform record-keeping tasks with a high level of accuracy.
• High level of integrity and trustworthiness.

Competencies:

Organizational Impact:

• Tasks are accomplished by following a defined standard or set of procedures to achieve day to day objectives with direct impact on the area of specialty.

• The work is performed under moderate supervision and consists of routine tasks that may require advice and guidance from more senior personnel in the same area.

Problem Solving and Decision Making:

• Reviews solutions and employs minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems.
• May be required to highlight areas of concerns/problems and offer potential solutions.
• Problems and issues faced are generally routine but may require interpretation of procedures or polices to resolve.

Communication and Influence:

• Communication with contacts within the job area is typical, and information that is provided or obtained may require some explanation or interpretation to reach agreement.

Leadership & Talent Management:

• Demonstrates the WGU leadership principles in all aspects of service to students, employees, and partners of WGU.

Job Qualifications:

Minimum Qualifications:

• Associate Degree
• Requires a minimum of 1-2 years of accounting, finance, or business office experience.
• In lieu of a degree, 3 years of experience in either accounting, finance, higher education, or business office experience may be accepted.
• Basic knowledge or understanding of accounting principles such as billing, financial statements, accounts receivable or accounts payable.

Preferred Qualifications:

• Bachelor’s Degree
• Prior Banner system and federal financial aid regulations experience.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Disclaimer: This Job Description has been designed to indicate the general nature, essential duties, and responsibilities of work performed by employees within this classification. It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job. Duties, responsibilities and activities may change at any time with or without notice. This Job Description does not constitute a contract of employment and the University may exercise its employment-at-will rights at any time.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Pay Range: $19.56 – $28.36 WGU will accept applications for this position until 12:00 AM ET, 09/11/2024How to apply: apply online

Full-time Regular Positions (FT classification, standard working hours = 40)

This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

The University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

As an equal opportunity employer, WGU recognizes that our strength lies in our people.
We are committed to diversity.