Posted: 09/10/2024
Category: Student Affairs and Services; +3
Description
One Stop Student ServicesDivision of Enrollment Management
University of Tennessee, Knoxville
The Office of One Stop Student Services at the University of Tennessee, Knoxville, (UTK) invites applications and nominations for our Assistant Director of One Stop, Service and Training position. We are seeking candidates who can contribute in meaningful ways to enhancing the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America’s best large employers, as recognized on the 2024 list.
Applications received within the first 2 weeks (14 days) of the job posting date will receive priority review.
The Position:
This is an on-campus position with some hybrid/remote work schedule flexibility.
The Assistant Director of One Stop Service and Training will directly supervise and lead a team of One Stop Counselors. This position will provide primary supervision, leadership, vision, and direction for the assigned team regarding all facets of One Stop operations, in support of achieving institutional enrollment goals for the University of Tennessee. The position will coach, train, and evaluate their team, enabling staff to serve students successfully. This position is responsible for the coordination and implementation of established strategic goals for the division. This position will also serve as the lead staff member for service and training, overseeing standards of excellence regarding customer service and the One Stop Counselor Training programs. Additionally, this position will directly oversee the quality assurance program, ensuring that all One Stop Counselors are held to KPIs and meeting standards.
Qualifications
Required Education and Experience:
Bachelor’s Degree-
* 1 or more years of experience training others (students, staff, etc.
- 2 or more years of progressively responsible experience in customer service related field
Preferred Education and Experience:
Master’s Degree-
* Experience in higher education, specifically areas of enrollment, admissions, financial aid, registrar, and bursar/student account
- 1 or more years of progressively responsible experience in financial aid
Required Knowledge, Skills, and Abilities:
* Exceptional customer service skills and knowledge of basic service etiquette
* Exceptional oral and written communication skills; public speaking skills
* Ability to write clearly, concisely, and correctly
* Ability to engage and interact effectively with people of all ages and diverse backgrounds
* Ability to work as a team member
* Ability to analyze and interpret data and make independent decisions, responsible for decisions
* Ability to attend meetings, events, functions on and off campus and work weekends and evenings as required
* Ability to meet expectations in a fast-paced, dynamic, customer-oriented environmen
- Highly motivated, focused, and results-oriented
Preferred Knowledge, Skills, and Abilities:
* Knowledge of higher education, enrollment services, and student developmen
- Knowledge of the University of Tennessee, Knoxville, including institutional and unit policies, procedures, and processes
Benefits:
University of Tennessee employees are eligible for a comprehensive suite of benefits that includes:
* Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days
* Flexible work arrangements, offering a hybrid schedule to most team members
* Education benefits for employees and their dependents at UT System campuses
* Retirement and deferred compensation plans, including 401(k), 403(b), etc.
* Comprehensive medical, dental, and vision insurance plan
- Employee discounts to attractions, services, and goods
The Division
The Enrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, the Center for Financial Wellness, University Registrar, Pre-college Research Excellence Programs, EM Research & Analytics, EM Communications, and EM Operations. The Division of Enrollment Management is committed to our Vision, Mission and Values. We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.
The University of Tennessee, Knoxville is the state of Tennessee’s flagship university and is classified as a Carnegie Research 1 institution. As a land-grant university and as Volunteers, serving our state and nation is key to our mission. UT enrolls over 35,000 students (more than 6000 graduate/professional students) at its Knoxville campus. Led by the example of our Chancellor’s Cabinet and their Principles for Engagement, the University of Tennessee, Knoxville, builds and supports an inclusive community that provides opportunities to lead, serve and engage as Volunteers and citizens. We strive to create a welcoming community rich with diverse experiences. We seek colleagues who are committed to teamwork and have a passion for working with and serving all constituents. We especially seek candidates who have an ability to contribute in meaningful ways to the goals of the university.
The Knoxville Community:
Nestled in the foothills of the Great Smoky Mountains, Knoxville has a metropolitan statistical area population of more than 850,000 people. We enjoy a dynamic culture that includes numerous theaters and museums, a vibrant and diverse music scene including a symphony orchestra and an opera company, world-class restaurants, numerous cultural festivals and an active downtown market square. Surrounded by lakes and the Tennessee River, the Knoxville area boasts wonderful year-round water activities, including boating, fishing, and swimming that make for scenic and breathtaking views of the area. Knoxville is located within easy driving distance to Asheville, Nashville, Atlanta, and the Great Smoky Mountains, and a day’s drive to Memphis, Chicago and Washington D.C.
For full consideration, applicants should submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references. References will not be contacted without explicit permission of the candidate.
Job
Student Services
Primary Location
US-Tennessee-Knoxville
Organization
One Stop
Schedule
Full-time
Campus/Institute Knoxville